Running your own business is not an easy thing to particularly do and running a bistro in the catering trade is certainly not a cake walk. In part one of this blog we looked at setting out your business plan and marketing your business. In this blog we learn about looking at your competition and soliciting for help from experts in the business. Plus, also the food that you serve to elevate your business above others.
Never take your eyes off your competition especially the successful ones, before you open your bistro look at the vicinity you have selected, see what types of eateries are there and if any are in direct competition to you.While you are new you will probably not be known in the area, so take the opportunity to visit the competition and see what they are doing right and wrong.
Part of your own due diligence in opening a restaurant is to make sure you take on board as much professional advice as possible. Seek out owners of bistros that are not in your area and talk to them how they run their business. Go to restaurants in your chosen area that are not in your category, they will be happy to give you advice of the local trade and what customers request. Restaurant patrons do change from area to area depending how affluent the area is and where it is located. Know your local area and tailor make your business to serve it, do not think you know better and buck the trend.
Your business plan will give you an indication of how much you should be charging for your food and what type of service you can afford. But this does not mean you have to serve cheap food made with inferior produce? Your menu should be inventive, source your food locally and strike up deals with local suppliers. If a particular dish highlights a particular star product such as a particular cut of meat or a fish caught that day then highlight the fact, and it will justify an increase in price. Patrons will be happy paying for good produce and well-cooked and presented food. There will be a ceiling price that customers will not pay over, but it may take some trial and error to find out what it is. One of the most important factors for any kind of restaurant including bistros is levels of service. Customers do not like waiting if they do not know the reason or are not kept busy. This is where you as the owner must stamp your identity on the bistro, introduce yourself and make your diners feel part of the whole experience.
Perhaps offer them a drink while they wait and explain that each dish is being cooked fresh so that is why there is a delay. As long as they know they have not been forgotten diners are a pretty understanding bunch, with the proviso that the end result is worth waiting for. Running a bistro can be a rewarding experience on so many levels and can also be lucrative if you follow the basics and your business plan. Stick to your plan, avoid waste and look after your customers, and you should not go far wrong.